Support, the solution whisperers
Our efficient help centre will save you a lot of work.
Contact Support
Need help with the platform?
If you're stuck or could use a helping hand to guide you, this is the place for you.
Have you received an invitation from a client?
Don't worry, we'll help you register and take your first steps on the platform.
Call us at
Whatever language you speak (including Klinglon), call us and we will be happy to help you.
🇪🇸 Spain
(+34) 918 388 049
🇮 Italy
(+39) 02 8295 1856
🇫🇷 France
(+33) 186 652 214
🇵🇹 Portugal
(+351) 800509637
🇬🇧 UK
(+44) 20 36 083 513
- SupportCalling flame
Frequently asked questions about the application
A review of the most frequently asked questions by users.
Is there a manual or guide available?
Yes, inside our Need help bubble (bottom right corner of the page) you have access to Download the quick guide, help by topic or Contact us (support team). You can also download it by clicking here.
What should I do if when managing assignments there is no option that matches the type of work my workers will be doing?
In these cases you should contact the support team and detail the tasks to be performed. In this way, they will be able to guide you with the assignment to be made and if there is no suitable group, they will contact the client to confirm which one to assign or if it should be configured.
How can I see if my employee is already accredited to access the customer center?
The employee's dashboard shows Accreditation customers. This shows the clients for which the worker or machine has been assigned and the icon of a smiley face which, in red or green, indicates Not accredited or Accredited. This face shows the obligatory documents of the company and of the worker or machine necessary for access to the client's installation.
How do I access my customer's documents?
All you have to do is go to company, employee or machine documents and click on the Templates tab. Inside you will find the documents that the customer makes available in folders.
Do you have more questions?
If you still have any questions about our platform here you can see all our frequently asked questions.
See frequently asked questionsSee Glossary
Personalised attention
Even if you ask us for a recipe, we will give it to you and help you step by step.
🕐 Dedication
Support with muscle. We help you to resolve any doubts you may have.
✅ Resolutives
In the blink of an eye, all your doubts will be resolved.
💱 Languages
We work in five languages with native speakers, a luxury.
Chat with a soul
We are just a click away, available around the clock and eager to help you.
⏱ Response in record time
We have the fastest department in the west, with a response time of less than 30 seconds.
🙂 Maximum satisfaction
That's what it is about being nicer than a penny, that after passing through here you find a 98% satisfaction rate.
Our support in numbers
The day-to-day results on dokify.
97% satisfaction
With a satisfaction rate that borders on perfection.
30 seconds
Because we know you are busy and in a hurry.
95% resolution
Almost all queries are resolved on the spot.
Opinions
"One of the characteristics that sets us apart is our customer service".
Yaqueline Juviño - CSO dokify
Guided tutorials
Use our step-by-step guide, wherever you are.
Guide
You have a step-by-step guide to all dokify screens.
Tutorials
You have specific help for each dokify panel.
Availability
Tutorials are available 24 hours a day, 7 days a week.